UX Designer

Your new company You will be working for a known organisation. This role is a 6-month contract and a large part of the role is remote working. There will be the occasional travel into the London office. The role is inside scope of IR35.

Your new role We are seeking a UX Designer to support the company in exploring exciting opportunities that address key business challenges. In this role, you will engage with the company stakeholders to understand their current experiences to create journey maps and service blueprints. You should have strong facilitation and engagement skills, systems thinking and ability to connect the dots across different touchpoints. You should be familiar with design thinking and agile methodologies, be able to guide wireframe and prototype development, and support user research to identify user journeys and pain points. The company is transforming the way it processes benefits. Moving away from the reliance on its legacy estate and into a world where new digital services provide a better customer experience, joining up the end-to-end service offering and providing a more efficient way to process benefits. The benefit, Disability Living Allowance for Children (DLA-C) uses a legacy system called Disability Living Allowance Computer System (DLACS), which is based on Cobol code. There is a heightened near-term risk associated with DLACS in terms of its ability to support required system changes.

Their primary responsibilities include: 1. Understanding user needs and context through research insights. 2. Defining UX goals and principles based on research findings. 3. Applying human factors knowledge, such as Hick's Law and Fitt's Law, to optimise interactions. 4. Designing the user experience architecture, including functions, information, and interactions. 5. Developing navigation pathways and content organisation strategies. 6. Considering user context variations, such as culture, environment, and activity.7. Integrating technological, operational, and functional constraints into human-centered opportunities. 8. Ensuring relational aspects are considered across the entire experience What you'll get in return Flexible working options available.

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