French-Speaking Customer Support for an Airline Company

We are looking for a skilled and enthusiastic Customer Support Agent to join our client's multicultural team and provide top-notch service to their French-speaking customers. This role involves addressing customer inquiries, resolving issues, and ensuring a seamless travel experience.

Key Responsibilities: - Handle customer inquiries via phone, email, and chat in French. - Offer detailed information regarding flight schedules, bookings, and travel services. - Assist customers with booking changes, cancellations, and other related requests. - Resolve customer concerns promptly and effectively. - Document customer interactions and service activities accurately. - Work closely with team members to enhance customer satisfaction.

Working Hours: Monday to Friday, 10:00 - 19:00

Requirements:

- Fluent in French (C1 and higher, both written and spoken) and at least B2 in English (spoken and written)

Valid residence permit for Romania or a EU member state residency

Strong communication and interpersonal skills.

Prior experience in a customer support role is advantageous.

- Excellent problem-solving skills.

Ability to thrive in a fast-paced work environment.

Competent in using computer systems and software applications.

What is on the Offer:

- Competitive remuneration and benefits.

A vibrant and international work environment. - Opportunities for professional growth and development. - Supportive colleagues and a positive workplace atmosphere.

Originally posted on Himalayas