Sr Director, L2C Process Owner

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Senior Director, L2C Process Owner owns how changes to BeyondTrust’s Lead-to-Cash (L2C) processes and systems are prioritized and governed. The role runs the L2C governance model, makes final prioritization decisions across workstreams including final sprint and roadmap prioritization between the business and the Salesforce Center of Excellence (CoE). Leading a team of two L2C Business Partners, this leader turns business needs into a clear, stable roadmap that focuses delivery on the company’s highest-value work.

What You’ll Do

Prioritize: Own the L2C roadmap and make final prioritization decisions across workstreams using impact and effort scoring, work-in-progress limits, and capacity allocations.

Keep the plan stable: Decide which prioritized items are put forward for each sprint and approve mid-quarter roadmap changes, making trade-offs explicit when new priorities arise.

Lead the team: Lead and develop the L2C Business Partners who perform intake on business requests, perform solution reviews, and process documentation.

Chair the monthly L2C Governance Team meetings, ensuring changes to process and systems align with strategic objectives and maintain process and system integrity; escalate unresolved priority conflicts to executive leadership

Own the end-to-end design: Maintain the end-to-end L2C process map and key handoffs between work streams.

Own end-to-end process KPIs: Set targets and drive improvement for metrics such as quote creation time, no-touch renewal order and dispute rate, order hold rate, and the share of approved changes requiring customization; track intake-to-decision time, roadmap stability, and adherence to prioritization rules.

Lead process improvement: Use the end-to-end view, KPI trends, and industry best practices to spot inefficiencies and handoff gaps, propose process changes with clear business cases, and turn them into prioritized, owned actions with Workstream and Business Leads.

Develop and maintain strong working relationships with key customers at all levels to understand their business drivers

Provide L2C process input to acquisition integration plans.

Partner with GTM enablement, Workstream and Business Leads, and Solution Delivery team to coordinate communication of process and system changes.

Maintain the policy: Own the L2C Governance Policy.

Ability to work autonomously and have a solid understanding of and ability to execute on next steps and deliverables.

Key Stakeholders

Salesforce CoE: project management,solution design, build, testing, release, and delivery capacity

Revenue Operations: GTM AI automation, data quality, seller experience and GTM reporting

Workstream Leads: vision, business priorities, critical outcomes, solution & testing oversight, and adoption

What You’ll Bring

Demonstrated experience in analyzing and optimizing processes

Experience applying a customer-centric mindset to problem solving and collaborating effectively with cross-functional teams

Proficient in Salesforce CRM and CPQ , including integration with ERP and billing (NetSuite)

Education – Bachelor’s Degree; Master’s Degree/MBA, a plus

10+ years in GTM, L2C operations, or business systems in a SaaS company, including 3+ years owning prioritization or product ownership for Salesforce-based L2C processes (CPQ, order management, billing)

2+ years of people management experience

Proven ability to influence senior executives and drive decisions across functions

System, documentation, and project management experience

Business acumen

Capable and organized team player with excellent communication skills, who share ideas and best practices within the team and across the organization for the benefit of the business

A proactive approach to continuous improvement & innovation

Understand the implication of change through the implementation of technology to the business

Nice To Have

Bachelor's degree or higher in Computer Science, Information Technology, Finance, or a related field

Business process mapping experience

Experience with Jira Ticketing

Familiarity with AI and agent capabilities, within and outside of Salesforce

Proficient with computer and information technology

Knowledge of process engineering software systems

Strong Presentation Skills

Cross-Functional / Cross-Geography Team Experience

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com.

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