Reservations Administration Associate (UK)

Responding to inbound emails and web messages

· Creating new outbound emails

Primarily non-voice, but voice tasks are still a component of

the role and other tasks at hand

Processing transactions on proprietary and 3rd party systems

Attending virtual huddles and other online meetings

Receiving or making internal & external voice calls

Updating data/reporting and collating other information

Providing feedback on opportunities to improve process

Calculating various costs for travel bookings e.g. flights,

upgrades and/or add-ons

Providing specialist advice to other internal teams

Prioritizing work across multiple queues/systems

Quality checking own or other team members work before

finalizing

Rapid task switching based on priorities/ urgencies

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Excellent communication skills in English – written and spoken · Ability to adapt communication to different countries/cultures · Numerate/Experience with spreadsheets - ability to complete calculations and translate time across time zones · Experience with different proprietary web applications and MS

Office Suite

· Customer focus

Completed at least 2 years in college

· Amicable to shifting schedules

Originally posted on Himalayas