Medical Scribes Team Lead | WFH

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Daily Operations

Plan daily workflow and assignments.

Monitor productivity and 40-chart target.

Manage coverage, pending tasks, and workload.

Quality Management

Audit scribe documentation for accuracy and completeness.

Track quality trends and provide weekly reports.

Coaching & Development

Conduct coaching and performance reviews.

Create improvement plans and apply feedback.

Reporting

Prepare weekly production and issue reports.

Provide leadership updates.

Training & Support

Train and onboard new scribes.

Provide ongoing support, feedback, and escalation.

Scribing

Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats

Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

Collaborate with team members and other departments to improve overall customer experience

Requirements

Must be a graduate of any medical course

With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account

Must have 2 years of Medical Scribes experience (Live Scribing)

With experience in ECW

Averaging 50-60 WPM

Excellent verbal and written English skills

Amenable working night shift

Benefits

What can we offer you?

Competitive salary and benefits

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

A focus on growing your career path with us

We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership

We create opportunities for you to learn and grow at any stage of your career

Continuous learning and innovation

We foster an all inclusive environment where everyone thrives

Originally posted on Himalayas