Intake Patient Care Representative (REMOTE)

Headquarters: URL:http://aveanna.com

Overview

Start Date: 12/7/26

Pay: $18.00/HR

Schedule: Monday - Friday/ 8-5am CT

*Candidates in the Central & Eastern Time Zones will be prioritized for consideration.*

As an Intake Patient Care Representative, you will support new patients through the admissions process by gathering required information, verifying insurance coverage, reviewing prescriptions, and coordinating next steps for care. This role focuses on accuracy, documentation, and patient coordination, rather than high-volume call handling.

You will communicate with patients, caregivers, and internal teams to ensure all intake requirements are completed efficiently and compliantly, helping reduce delays in the start of care.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

100% Remote

Equipment Provided

Full Benefits Package (Medical, Dental, Vision, 401k, PTO)

Paid Holidays + Bonus Days Off

Structured onboarding and role-based training

Opportunities for internal growth

Competitive hourly pay starting at $18.00 per hour Tier 1

What You'll Do:

Support new patient admissions by collecting and entering accurate demographic and clinical informationVerify insurance coverage and review benefits

Submit and follow up on authorizations as needed

Review prescription validity and identify missing or required documentation

Communicate with patients and referral sources to obtain required intake information

Coordinate with internal departments to support timely start of care

Maintain accurate, HIPAA-compliant documentation

The Right Fit Is:

Experience in a customer service or patient service representative role within healthcare

Detail-oriented and highly organized

Comfortable managing multiple intake cases simultaneously

Able to work independently in a remote environment

Familiar with healthcare documentation and insurance workflows

Remote Work Requirements:

Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions

Ability to participate in virtual meetings with a professional, camera-ready presence

Ability to demonstrate strong time-management skills, as well as accountability and self-direction

Must be able to operate off reliable, high-speed internet

Qualifications:

2+ years of experience in healthcare intake, medical office administration, or insurance support

Experience with insurance verification or authorizations preferred

Home health, DME, or medical office background a plus

High school diploma or GED required

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To apply:https://weworkremotely.com/remote-jobs/aveanna-healthcare-intake-patient-care-representative-remote