Help Desk Technician

Title: Help Desk Technician – Tier 1 Location: Remote Hours: Monday-Friday 8am-5pm EST, 1 Hour Lunch Pay: $11.50-12.50/hour Type: Contract, long-term. No end date. Start: July 2026

Job Description: Provide professional end-user support via telephone, email or web submits

Provide restorative or maintenance actions to resolve end-user problems

Responds to end-user problems based on standard procedures

Track incidents and calls, including but not limited to, entering data into the database timely and accurately

May be responsible for ensuring systems are configured properly

Job Requirements: Reliable Internet Connection

Ability to pass a background check

Requires excellent customer service skills

Solid foundation of Personal Computer experience

Troubleshooting capability

Overall knowledge of desktop productivity products

Ability to work in a team environment

Proven ability to remain flexible in a changing environment

Attendance and schedule adherence are requirements of this position

Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus

May require additional project-specific training

Benefits Information:​​Eligible for Health Benefit Coverage following 60 days of employment

401k After 1 Year.

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law. Originally posted on Himalayas