Fraud Analyst - Freelance, Remote

About the Client

Our client is a fast-growing, science-backed wellness brand serving over a million customers through its online store. They are committed to transparency, safety, and care in everything they do, including how they protect their community. As they scale, they are expanding their fraud team to provide 24-hour coverage.

Why does this role exist?

The client is restructuring its fraud team's schedules to provide round-the-clock coverage, and needs an additional Fraud Analyst to make that possible. This hire will bring a higher level of fraud expertise to the team, handling complex and sensitive cases independently. Their mission is to protect the integrity of the customer community while keeping every customer experience safe, respectful, and supportive.

The Impact you’ll make

Risk Review and Investigation

Thoughtfully review high-risk cases involving complex or sensitive situations

Make independent approve, cancel, or escalate decisions on flagged orders and accounts

Support confidential reviews of account activity

Policy and Protocol Enforcement

Uphold internal policies and risk-mitigation protocols without compromising the customer experience

Apply sound judgment in gray-area cases and document decisions clearly

Pattern Detection and Prevention

Identify fraud patterns and trends, such as multiple accounts, suspicious payment or shipping details, and promo or referral abuse

Contribute to internal safeguards that protect the ARMRA community (anonymized in the final posting as "the community")

Monitor for spikes in suspicious activity during product launches and promotions

Customer Interaction

Handle sensitive customer interactions with discretion, empathy, and sound judgment

Work collaboratively with the wider team to resolve sensitive situations and uphold community trust

Continuous Improvement

Bring a continuous improvement mindset to risk evaluation and protection efforts

Contribute to the ongoing improvement of systems and workflows that protect the community

Help create a secure customer experience across the platform

Skills, Knowledge and Expertise

Required:

Proven experience as a Fraud Specialist or Fraud Analyst, with hands-on review of high-risk orders and accounts

Experience making independent fraud decisions, such as approve, cancel, or escalate

Strong written and verbal communication skills in English

Ability to work a flexible schedule, including non-standard hours, to support 24-hour coverage

Your superpowers are...

Technical skillsFraud review tools and platforms (e.g., Shopify fraud analysis, Stripe Radar, Signifyd, Riskified, or similar)

Chargeback and dispute handling

Pattern recognition and data-driven analysis

E-commerce or consumer packaged goods (CPG) experience (preferred)

Experience with subscription or direct-to-consumer (DTC) businesses (a plus)

Soft skillsMeticulous and intuitive, tuned into the details others might miss

Discreet and trustworthy with sensitive and confidential information

Leads with empathy, even when resolving difficult situations

Calm, discerning, and principled under pressure

Self-directed and comfortable working autonomously

WFH Set-Up:

Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.

Internet speed of at least 40MBPS

Headset with an extended mic that has noise cancellation and a webcam

Back-up computer and internet connection

Quiet, dedicated workspace at home

You should apply if...

You work best when entrusted with autonomy and responsibility

You approach your work with a sense of purpose and pride

You care deeply about integrity, wellness, and doing right by others

You can stay calm and fair when a case is sensitive or the answer isn't obvious

You enjoy catching what others miss, and you're always looking for ways to make the process better

You see this as more than a fraud role: it's a chance to help protect something meaningful

What to expect...Work Setup:

Remote position

Must have a reliable internet connection and a quiet workspace

Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

40 hours per week

TBD

Compensation:

Pay follows a ladderized structure: Training Week 1: $3/hr

Training Week 2: $4/hr

Week 3 and onward: $5/hr

No benefits package included

Training program:

A 2-week paid training program covering the client's fraud policies, review protocols, tools, and workflows, so you're fully prepared when you move into live case work.

Benefits

Originally posted on Himalayas