Founding Product Operations

We are looking for a Product Operations lead to automate the back office of healthcare providers.

Outpatient practices (ABA, speech, OT, PT and other therapy groups) lose hours every day to administrative work: checking eligibility, verifying benefits, chasing prior authorizations, faxing payers, and fixing intake data before a patient can start care. Solum builds AI employees that do this work inside the EHRs, payer portals and inboxes our customers already use.

Your job is to find where that back office work breaks and turn it into automation. You will sit between our customers' front desk and billing teams, our operations team and our engineers. You will map how each provider actually works, decide what the AI should handle and where a person needs to step in, and make sure every workflow we automate is faster and more accurate than doing it by hand.

What you'll automate

Eligibility and benefits verification before every visit

Prior authorization requests, follow ups and renewals

Patient intake and insurance data clean up

Payer calls, portal checks and fax handling

Handoffs and status updates back to the provider's team

This is a full-time remote role for someone who is analytical, execution oriented, and happiest when a messy manual process becomes a reliable automated one.

Responsibilities

Map each provider's back office workflow (front desk, intake, billing) and find what can be automated first

Define, track and report automation KPIs: turnaround time, accuracy, share of work automated, and hours saved for providers

Identify bottlenecks and design scalable processes to improve speed, quality, and customer outcomes

Turn manual back office tasks into automation requirements, MVPs, internal tools and AI workflows

Collaborate with engineering and product teams to prioritize improvements based on customer and operations feedback

Support project execution from planning through delivery

Gather and analyze data to generate actionable insights

Improve communication and handoffs across sales, operations, product, and customer success

Build lightweight tools, workflows, and dashboards to support internal execution

Help create repeatable playbooks as Solum scales

Qualifications

Strong analytical and problem-solving skills

Excellent communication skills and ability to work across teams

Experience in operations, product operations, sales operations, implementation, or customer success operations

Proven project management skills with the ability to plan, execute, and track initiatives

Experience leading operations teams or owning operational KPIs

Highly organized, detail-oriented, and comfortable managing multiple priorities remotely

Experience building MVPs, internal tools, or translating operational problems into product solutions

Comfortable using AI tools such as Claude Code, Codex, plugins, MCPs, skills, or similar automation tools

Experience developing products, automations, or internal projects that have been used in production

Background in healthcare back office work (therapy practices, RCM, medical billing, intake, insurance verification or prior authorization) is a strong plus

Bachelor’s degree or equivalent professional experience preferred

Ideal Candidate

You are a builder. You do not just manage processes; you improve them. You enjoy working close to customers and operators, understanding the messy reality of workflows, and turning that into scalable systems, tools, and products.

You are excited about using AI to take administrative work off providers so their teams can focus on patients.

You embrace challenges and thrive in high-intensity environments. Please do not apply if you are looking for strict work-life balance or expect a typical 9-to-5 schedule. We work very hard, but the experience is highly rewarding and fulfilling.