Enterprise Account Manager

Your Mission, Should You Choose To Accept

Join our passionate team of customer experts to solve real-world problems and help people spend less time managing expenses and more time pursuing their real goals. As we revolutionize the way people manage their expenses, being part of the Expensify team means building the easiest, fastest, and most efficient platform to automate everything expense-related.

Account Management at Expensify

Own a portfolio of our biggest customers, from onboarding through renewal and growth. You'll be the person enterprise customers trust to keep things running, and to spot the next opportunity before they've even asked. If you like turning usage data into revenue outcomes and holding your own in a C-suite conversation, this one's for you.

As an Enterprise Account Manager, your responsibilities include:

Building trusted relationships with senior stakeholders across finance, IT and operations, right up to the C-suite

Owning the full account lifecycle, from onboarding through adoption, renewal and growth

Spotting risk and configuration issues early, and proactively solving them

Guiding customers through migrations and product rollouts, instilling confidence in the product and your ability to support them in any software transition within their tech stack

Turning usage data into a clear account plan that ties activity back to revenue

Driving adoption of Expensify's core products, including expense management, global reimbursement, Expensify Card and Travel

Troubleshooting technical issues hands-on, from accounting integrations and card feeds to SSO and API workflows, and tracing each one to its root cause

Acting as the bridge between customers and our product and engineering teams, translating customer feedback into something they can act on

Managing renewals, upsell and cross-sell conversations, and holding your own in contract talks

You'll be expected to:

Improve net dollar retention across your portfolio

Engage with your accounts every quarter

Forecast and increase contract renewals

Increase product adoption across your accounts

About You

We're looking for an Enterprise Account Manager who thinks like a product manager and acts like a trusted advisor. You understand how software works, and financial systems knowledge is a bonus. You're comfortable with data, not vibes, and you build account plans that tie activity back to revenue. You use AI to work smarter, but you never let it replace your own judgment. You see a problem and want to fix it, even when it isn't technically yours to fix.

Experience and Background

Required

3+ years of B2B SaaS account management or customer success experience, with direct ownership of a customer portfolio

Experience owning renewals, retention, and growth, including commercial conversations around pricing, expansion, or contract terms

Strong product and technical fluency, with experience working through APIs, integrations, or other connected software systems

Strong data literacy, including using spreadsheets, dashboards, usage data, and reporting tools to make decisions and build a business case

Strong written and verbal communication, with the ability to work effectively with both technical teams and senior customer stakeholders

Comfort operating autonomously, setting priorities and managing competing demands without heavy day-to-day direction

Desirable

Experience with FinTech, payments, spend management, accounting, ERP, or other financial software

Familiarity with tools and integrations such as NetSuite, Okta, Workday, HubSpot, GitHub, Gong, or similar platforms

Experience using AI to automate workflows, improve processes, or solve business problems

Experience managing global customers and working effectively across time zones and asynchronously

Compensation & Benefits:

401(k) with up to 4.5% employer match

100% employer-paid medical, dental, and vision coverage

$20,000 annual fertility and family-building benefit through Carrot

Up to $5,000 in relocation reimbursement if you move to one of our offices

Three months of paid parental leave; six months for birthing parents

Commuter, healthcare FSA, and dependent care FSA benefits

Flexible vacation policy

We’re committed to providing a fair and inclusive hiring experience. If you need a reasonable accommodation at any stage of the process, just let us know—we’re happy to help