Customer Support Executive

A successful cruise company are looking for a Customer Support Executive to join their team. You'll provide post-booking support to customers, handling enquiries, resolving issues, liaising with suppliers, and ensuring an exceptional customer experience from booking through to travel. The role comes with a salary of £26,100 and is fully remote.

Customer Support Executive responsibilities:

Manage customer enquiries via phone, email and social media

Assist with post-booking amendments and customer service queries

Process customer and supplier emails accurately and efficiently

Chase overdue balances and action booking cancellations where required

Deliver outstanding service in line with company standards

Support the wider business as neede

Customer Support Executive requirements:

Previous travel industry experience

Strong customer service and communication skills

Highly organised with excellent attention to detail

Positive, proactive and solution-focused approach

Good computer literacy and administration skills

Knowledge of the cruise and travel sector preferred

Additional information:

Home-based role

20 days holiday

Retail discount platform

Pension, Cycle to Work, Car Leasing & Holiday Buy Back schemes

EAP & wellbeing support

Annual company conference

Fam trips and ship visits

Full-time, 37.5 hours per week

Set rota including weekend working