Customer Advocate

Ready for a mission that truly matters?

Join Disabled Veteran Solutions (DVS) as a Customer Care Advocate

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advocates to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

Job Type: Full-time, remote

Set Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 9:00 PM (Eastern Time)

Training: Comprehensive 7-week orientation with full training and ongoing support

Environment: 100% remote work opportunity

Requirements

Excellent active listening and problem-solving skills

Ability to efficiently manage multiple computer and online phone systems and tasks while maintaining a professional and empathetic tone

A genuine passion for improving the lives of others

Must have advanced technical capability

Requirements

High school diploma or equivalent (College degree preferred)

Minimum of 1 year of Remote Working Experience in insurance operations, medical or technical related role or a related field

Advanced Proficiency with various web-based platforms and tools

Strong attention to detail and organizational skills

Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

Experience in healthcare, insurance, social work, or mental health

Familiarity with medical terminology and health benefit plans

Proven success in remote customer facing role, especially in complex, high-volume environments

Why you'll love working with DVS:

Competitive compensation and comprehensive benefits

Opportunities for professional growth and development

A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Apply today and join DVS, where your mission meets your purpose. Position details:

Schedule: 8-hour shift. Must have availability from 8:00 AM to 9:00 PM (Eastern Time)

Training: 8:00 AM – 4:30 PM (Eastern Time).

Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.