Loan Processor / Client Support (Australian Mortgage)

Position: Loan Processor / Client Support

Salary: ₱65,000 - 80,000 per month

Working Hours & Conditions: Aligned with AU hours; full-time - remote

OVERVIEW:

We are seeking an experienced Loan Processor / Client Support Specialist to join a growing Australian mortgage business. This is a dedicated full-time position supporting mortgage applications from initial submission through to settlement.

The successful candidate will play a critical role in managing loan files, collecting documentation, preparing submissions, maintaining application progress, and supporting client communications throughout the lending process.

This role is ideal for someone with proven Australian mortgage processing experience who can work independently, manage multiple applications simultaneously, and proactively keep

deals moving forward.

RESPONSIBILITIES:

Manage loan applications from enquiry through to settlement

Collect and follow up on outstanding client documents and supporting information

Prepare and manage loan submissions using Finsure CRM

Process applications with lenders and mortgage managers, including manual lodgement processes where required

Maintain accurate file notes, application records, and workflow tracking

Liaise with clients, lenders, solicitors, and third parties via phone and email

Coordinate closely with brokers to ensure applications progress efficiently

Monitor application milestones and proactively follow up outstanding requirements

Ensure all documentation meets lender, aggregator, and compliance requirements

Maintain high levels of accuracy and attention to detail across all files

Requirements

QUALIFICATIONS:

Minimum 2 years' experience in Australian mortgage broking support, loan processing, or mortgage administration

Strong end-to-end loan processing experience (not solely general administration)

Previous experience using Finsure CRM

Solid understanding of Australian home loan products, lending processes, and documentation requirements

Experience managing multiple loan applications concurrently

Familiarity with Australian mortgage compliance standards and lender requirements

Comfortable working with both CRM-based and manual lender submission processes

PREFERRED EXPERIENCE (NOT REQUIRED):

Experience supporting brokers within Australian aggregator environments

Exposure to commercial lending and asset finance/car loans

Experience with non-standard lenders and manual application processes

Client-facing phone support experience

Knowledge of lender servicing calculators and policy assessment processes

SKILLS & ATTRIBUTES:

Exceptional attention to detail

Strong organisational and time-management skills

Ability to confidently follow up clients and stakeholders for missing information

Excellent written and verbal English communication skills

Proactive approach to problem-solving and file management

Ability to work independently with minimal supervision

Professional, reliable, and responsive during Australian business hours

Strong customer service mindset and commitment to delivering a positive client experience

Originally posted on Himalayas