Customer Support Specialist with German

Supporting customers in discovering and using the features of our SaaS platform

Resolving customer issues via email, chat and phone

Actively contributing to improving customer service standards

Identifying root causes of reported issues and collaborating with internal teams to eliminate them

Creating and maintaining articles for our knowledge base

Experience in customer-facing roles within SaaS or e-commerce environments

Strong problem-solving skills and confidence in handling customer requests

German at a professional working level (spoken and written)

English at a minimum B2 level

Ability to explain complex issues in a clear, simple and understandable way

Skill in translating technical language into everyday, user-friendly communication

Nice to have

Basic knowledge of Postman and APIs

What we offer

A supportive, experienced team you can always rely on

Full onboarding and work in a small, close-knit support team

Employment contract (UoP)

Multisport card and private medical care

Fully remote work or hybrid model in Kraków or Warsaw

Paid on-call duties outside standard working hours, based on a predefined schedule

We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.

At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.

Originally posted on Himalayas