Customer Success Operations Evaluator

mercor

Remote · AustraliaContractorPosted October 13, 2026

At a glance

Work style

Fully remote

Job type

Contractor

Experience

5+ years

Open to

Australia

Languages

English

Posted

October 13, 2026

Check the full description before you apply.

About the role

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator Type:Contract Compensation:$80–$120/hour Location:Remote

Role Responsibilities

Evaluate AI-generated artifacts against domain-specific quality rubrics.

Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.

Provide clear, structured written feedback to improve AI-generated work products.

Apply deep subject-matter expertise to grade outputs for accuracy and rigor.

Work independently and asynchronously to meet deadlines and ensure high-quality evaluations.

Qualifications

Must-Have

5+ years of relevant professional experience in Customer success / support operations.

Native or professional fluency in English.

Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Preferred

Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

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Resources & Support

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PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Originally posted on Himalayas

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