Customer Service Representative (Spanish Bilingual)

Description

Overview:

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities:

Perform insurance verification (preferred but not required)

Handle new patient enrollment and intake processes

Answer incoming calls and assist patients with inquiries

Schedule and reschedule patient appointments efficiently

Respond to patient emails and text messages in a timely manner

Manage and update patient records using EMR systems

Ensure accurate documentation and maintain patient confidentiality

Perks:

Health Maintenance Organization (HMO)

Competitive pay

Government-mandated benefits

13th month pay

Night differential pay

Internet allowance

Opportunities for career growth and development

Requirements

Proficient in both written and spoken Spanish and English

Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!

Comfortable supporting US based clinics and physicians

Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling

Demonstrates strong empathy and interpersonal skills when handling patient interactions

Highly organized, detail-oriented, and reliable.

Must have a stable internet connection and a quiet remote work environment