BPO: Canada Pension Benefits Administrator

We're actively seeking a skilled Canada Pension Benefits Administrator to join our client's team. As a key player, you will be responsible for efficiently managing Canada Pension benefits, ensuring accurate calculations, and providing exceptional service to beneficiaries. Success in this role hinges on your attention to detail, strong organizational skills, and expertise in navigating complex pension regulations.

About SIEGEN SOLUTIONS:

Siegen Solutions works in collaboration with multinational BPO corporations to deliver excellence in talent acquisition. Currently, we are on the lookout for highly skilled professionals to fill critical BPO Operations positions within various career tiers. These roles encompass a wide array of responsibilities, ranging from entry-level to senior management, ensuring a comprehensive scope that includes roles such as Customer Service Representatives, Finance, HR Business Partner, Operations Managers, Quality Analysts, and more. Join us in forging partnerships that bridge talent and multinational BPO opportunities, shaping the future of global business process outsourcing.

Responsibilities:

Gain a thorough understanding of the plan design

Perform routine, complex and recurring plan administration tasks for clients defined pension benefit plans and information

Work cooperatively with other team members to complete tasks and to ensure unified delivery of services

Learn and use Excellence tools and concepts to ensure efficient and quality output

Adhere to plan documents and government regulations in administering plans

Perform established quality control standards and meet established performance targets

Complete assigned cases using established procedures and in a timely manner

Meet productivity/utilization goals as well as meet established efficiency standards

Actively participate in team meetings and training activities

Follow and update documentation materials as directed

Requirements:

A graduate of Mathematics, Statistics, Finance, Accounting or other related courses

Ability to gain a strong understanding of the administrative process as it relates to pension benefit plans and pension participants information

Knowledge on benefits administration, plan administration or insurance processing is a plus

Passion for solving problems and sharing solutions to exceed the standards of the client

Ability to be a self-starter and work independently, but also cooperatively in a close team environment

Working knowledge of Microsoft Office tools such as Outlook, Powerpoint and Word is a plus

Intermediate working knowledge in MS Excel

Professional and responsible approach to work, clients and colleagues

Ability to organize and prioritize with strong attention to details

Excellent oral and written communication skills

Ability to complete multiple projects within established deadlines

Work experience with US counterparts preferred

College degree holder

Work Mondays thru Fridays

Originally posted on Himalayas