SERVICES CLOUD & CONTACT CENTER CONSULTANT - SALESFORCE

This is a remote position.

BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud, case management, omni-channel support, and contact center optimization.

Key Responsibilities

Implement and configure Salesforce Service Cloud

Design customer support workflows and case management processes

Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console

Optimize contact center operations and service delivery processes

Develop service performance dashboards and reporting

Support integration with telephony and third-party customer support systems

Facilitate user adoption and training

Requirements4–8+ years Salesforce consulting experience

Experience implementing Service Cloud solutions

Strong understanding of customer service operations

Knowledge of contact center technologies

Salesforce Service Cloud Certification preferred

Excellent client-facing communication skills

Originally posted on Himalayas