Program Analyst

Summary

The employee will serve as the Program Analyst (Graduated Interventions), located in the National Care & Peer Support Department of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Major duties

Major duties include but are not limited to: Project oversight of major Department of Veterans Affairs, VHA and VCL patient safety initiatives and other intervention programs designed to reduce suicide risk among Veterans. Evaluates the efficiency, implementation, and measurement of programs. Monitors and evaluates the quality of care across the enterprise which consists of the suicide prevention national call centers and the associated medical facilities that affect Veterans throughout the country. Performs broad-scope and long-range program and project management studies for the VCL programs to refine business processes. Receives, analyzes, and assigns input of project data regarding project milestones and resources. Participates in clinical and research meetings about suicide prevention and crisis intervention. Assists with the development and implementation of new safety prevention pilot programs. Oversees programs and monitors effectiveness of programs. Oversees and manages current and future VCL evaluation and research efforts. Tracks the data-driven quality assurance processes, strategies for improvement of oversight and administrative and program management and the required resources. Performs other duties as assigned. Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: Not available. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD44805A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 3 of 5 of the following examples of specialized experience: applying methods of collecting, quantifying, analyzing, and evaluating data from a variety of sources to make recommendations for suicide prevention, or behavioral health program operations; interpreting and providing guidance on regulations, policies, and directives/handbooks that apply to program processes; analyzing data sets and developing detailed reports on suicide prevention, or behavioral health program efficiency, implementation, and outcomes for leadership review; overseeing major initiatives and pilot programs within crisis intervention, suicide prevention, or behavioral health setting (including the development, implementation, and evaluation of project milestones, resources, and program effectiveness); developing and tracking quality assurance programs. Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position: Project Management Organizational Awareness Administration and Management Education and Training For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.