Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.

This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.

Why You Should Apply:

Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.

Key Responsibilities

Scheduling & Coordination

Schedule and reschedule patient appointments via EMR

Confirm new patient appointments and manage therapist calendars

Coordinate telehealth sessions and care team meetings

Assist families with insurance-related scheduling (e.g. gap exceptions)

Patient & Insurance Support

Respond to phone and email inquiries with empathy and professionalism

Verify insurance coverage details and assist with related questions

Submit and manage prior authorization requests​

Maintain accurate, confidential electronic medical records

Administrative Support

Support therapists with calendar coordination and care logistics

Collaborate with team members to ensure efficient day-to-day operations

Greet patients virtually and guide them through onboarding steps

Requirements

Experience in healthcare customer service, scheduling, or admin support

Previous experience with schedule management, managing authorizations and verifying insurance

Familiarity with pediatric therapy (OT and speech) is a strong plus

Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace

Strong communication and multitasking skills

Spanish-speaking candidates are highly encouraged to apply

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families in the Philippines.

Originally posted on Himalayas