About the role
RESPONSABILITIES:
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels email, phone and chat
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support
REQUIREMENTS:
Native or near native level of German
Good level of English
Availability to work from home in a quiet environment
Previous experience dealing with public will be a plus
Originally posted on Himalayas
